Thank you for choosing FlowServicePros for your plumbing needs. We strive to provide high-quality services and customer satisfaction. This Refund Policy outlines the conditions under which refunds may be issued for services provided.
1. Service Satisfaction
We are committed to delivering exceptional plumbing services. If you are dissatisfied with the quality of our work, please contact us within 7 days of the service completion. We will review your concerns and work to address any issues.
2. Refund Eligibility
Refunds may be considered under the following conditions:
- Service Errors: If a service provided by FlowServicePros was not performed as agreed upon or was completed with significant defects, we will assess the situation and may offer a refund or a corrective service.
- Service Cancellations: If you need to cancel or reschedule a service appointment, please notify us at least 24 hours in advance. Cancellations made within 24 hours of the scheduled appointment may be subject to a cancellation fee, as outlined in our service agreement.
- Overpayments: If you believe an overpayment has been made, please contact us with details of the payment and the issue. We will review the situation and process a refund if an overpayment is confirmed.
3. Refund Process
To request a refund, please follow these steps:
1. Contact Us: Reach out to our customer service team using the contact information below. Provide details about the service, the reason for the refund request, and any relevant documentation.
2. Review: Our team will review your request and determine the eligibility for a refund based on the conditions outlined above.
3. Resolution: If eligible, we will process your refund and notify you of the resolution. Refunds will be issued to the original payment method used.
4. Non-Refundable Services
Certain services are non-refundable, including:
- Services Rendered: Once a service has been completed to the agreed specifications, it is considered final and non-refundable unless there is a documented issue with the quality of the work.
- Service Fees: Any applicable service fees, such as cancellation fees for appointments not canceled with adequate notice, are non-refundable.
5. Contact Us
For any questions or to request a refund, please contact us at:
- Address: 1600 Division St, Nashville, TN 37203
- Phone Number: +1 615-440-6580
- Email: [email protected]
We value your business and are here to ensure that your experience with FlowServicePros is positive. If you have any concerns or issues, please do not hesitate to reach out to us.
